At SourceCodec, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us . However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible
We make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
As the creator and owner of the items on SourceCodec, each author, vendor is responsible to you for items you purchase .These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on Sourcecodec so you as the buyer have a consistent experience and know what to expect from all authors, vendors.Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you
Here are the situations in which we expect authors, vendors to give a refund on an item and related services you have purchased
If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author,vendor should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
An item is “not as described” if it is materially different from the item description or preview so you should expect the author,vendor to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the author,vendor of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author,vendor is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill; or
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
If you and an author can’t come to an agreement about a refund, you can raise a dispute and have Envato investigate the matter. We will make a decision based on all available information and you agree that our decision is final.